Refund policy


Return & Refund Policy

Effective Date: July 2026

At FlexoraHub, we proudly serve customers worldwide and are committed to providing a secure and reliable shopping experience. Please read this Return & Refund Policy carefully before placing your order.

Worldwide Orders

FlexoraHub ships to customers worldwide, including but not limited to:

  • United States

  • Canada

  • United Kingdom

  • European Union Countries

  • United Arab Emirates (UAE)

  • Saudi Arabia

  • Qatar

  • Kuwait

  • Bahrain

  • Oman

  • Australia

  • New Zealand

  • Other supported international destinations

Shipping availability may vary depending on your location and local carrier services.

Customers are responsible for any customs duties, import taxes, VAT, or local government fees required by their country.

Delivery times vary depending on the destination, customs processing, and shipping carrier.

Returns & Refunds

All sales are considered final.

We do not accept returns or provide refunds for:

  • Change of mind

  • Incorrect product selection

  • Personal preference

  • Sale items

  • Gift cards

Please review all product information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 48 hours of delivery by emailing:

supportflexorahub@gmail.com

Please include:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

After verification, we will provide either:

  • A replacement product

or

  • A full refund if a replacement is unavailable.

Approved refunds will be processed to the original payment method within 10 business days.

14-Day Manufacturing Defect Guarantee

If your product develops a verified manufacturing defect within 14 days of delivery, you may qualify for:

  • A replacement product

or

  • A full refund

To qualify:

  • The defect must not result from misuse, accidental damage, improper handling, or normal wear and tear.

  • Clear photo or video evidence must be provided.

  • The claim must be submitted within 14 days after delivery.

FlexoraHub reserves the right to inspect and verify every claim before approval.

Return Eligibility

To qualify for a replacement or refund due to verified product defects:

  • The item should be unused whenever reasonably possible.

  • The original packaging should be retained when applicable.

  • Proof of purchase is required.

Returns sent without prior approval will not be accepted.

Shipping Delays

Refunds or chargebacks will not be issued for shipping delays caused by:

  • Customs inspections

  • Courier delays

  • Severe weather

  • Holidays

  • Incorrect shipping information provided by the customer

  • Other events beyond our reasonable control

Regional Consumer Rights

European Union Customers

For orders shipped within the European Union, customers may have additional rights under applicable consumer protection laws, including the statutory 14-day withdrawal period where legally required.

Nothing in this policy limits any mandatory legal rights available under applicable law.

United States Customers

Customers located in the United States are covered by this policy in accordance with applicable federal and state consumer protection laws.

Refunds are only provided for verified:

  • Defective items

  • Damaged items

  • Incorrect items

Middle East & Arab Countries

Customers located in:

  • United Arab Emirates (UAE)

  • Saudi Arabia

  • Qatar

  • Kuwait

  • Bahrain

  • Oman

  • Egypt

  • Other Middle Eastern countries

are covered under this policy.

Orders are considered final unless the received item is:

  • Defective

  • Damaged

  • Incorrect

  • Verified to have a manufacturing defect within 14 days after delivery.

Customs duties, VAT, import taxes, and local government fees remain the responsibility of the customer and are non-refundable.

Chargebacks

If you experience any issue with your order, we kindly ask that you contact our customer support before initiating a chargeback with your payment provider.

We are committed to resolving all legitimate concerns fairly and promptly.

Fraudulent or abusive chargebacks may be disputed using shipment tracking, delivery confirmation, and order documentation.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

Email: supportflexorahub@gmail.com